Course Information

Course Information
Golds Dental Charm School Course
  • Language Choices

    Language Choices

    Using the right words at the right time.

  • Body Language

    Body Language

    Understanding what nonverbal communication conveys.

  • Listening Skills

    Listening Skills

    Demonstrating you accurately receive and interpret what is said.

  • Conversation Competency

    Conversation Competency

    Sharing a positive and mutually beneficial exchange of language.

Our Courses

Gold’s Dental Charm School offers a crash course, one day or two day program. Our crash course is designed for those looking for an introduction or overview to improving customer service. Our in-depth one or two day programs offer a more comprehensive look at our participation in the patient experience. Each course incorporates lecture, role play, and group work in order to give students an optimal mix of instruction and hands-on practice.

Our one and two-day programs qualify students for a Certificate of Achievement and CEUs upon completion. Participants in our crash course may be eligible for continuing education units if licensed and working in California.

Crash Course

  • Customer Service Etiquette
  • Appearance and First Impressions
  • Body Language
  • Tone and Attitude
  • Language Choices

One-Day Program

  • Customer Service Etiquette
  • Appearance and First Impressions
  • Body Language
  • Tone and Attitude
  • Facial Expressions
  • Language Choices
  • Dental Morphology
  • Insurance Terminology
  • Conversational Appropriateness

Two-Day Program

  • Customer Service Etiquette
  • Appearance and First Impressions
  • Body Language
  • Tone and Attitude
  • Facial Expressions
  • Language Choices
  • Dental Morphology
  • Insurance Terminology
  • Conversational Appropriateness
  • De-escalation Tactics
  • Treatment Presentation

Register Now

For more information on upcoming seminars, classes and private consulting engagements, please email us.

REGISTER NOW